Privacy Policy
Summary of key points
We collect basic personal and usage information to provide and improve Guild.
We do not collect or process sensitive personal data.
We use your data to deliver our AI integration and orchestration services, ensure security, and communicate with you.
We share data only with trusted service providers and as required by law.
You have strong rights over your data, including access, correction, and deletion.
What information do we collect?
Personal information you disclose to us
When you create an account, use our services, or contact us, we may collect:
Contact details (name, email address)
Account credentials and authentication data
Company or product name
Billing and payment information (processed by Stripe)
Any information you voluntarily provide in support requests or feedback
We do not collect sensitive personal information (such as racial or ethnic origin, religious beliefs, health data, etc.).
Information automatically collected
When you use Guild, we automatically collect:
Usage and log data (features accessed, actions performed)
Device and browser information
IP address and approximate location
Cookies and similar tracking technologies
Information from third-party tools
When you connect your tools (Slack, Notion, Linear, GitHub, Salesforce, etc.), we receive metadata and limited data necessary to enable integrations and orchestration. We only access what you explicitly authorize.
How do we process your information?
We process your information to:
Provide, maintain, and improve the Guild platform
Enable tool integrations and workflow automation
Run our cross-system AI assistant
Ensure security and prevent fraud
Communicate with you (updates, support, marketing with consent)
Comply with legal obligations
What legal bases do we rely on?
Performance of contract (providing the service you requested)
Legitimate interests (improving the product, security, analytics)
Consent (where required, especially for marketing)
Legal obligations
When and with whom do we share your personal information?
We share data only in these cases:
With service providers (hosting, AI providers, analytics, payment processors)
In the event of a business transfer (merger, acquisition)
When required by law or to protect rights and safety
We use industry-leading AI providers (such as Anthropic, OpenAI, or equivalent) to power certain intelligent features. Data shared with them is limited to what is necessary for processing.
Do we use cookies and other tracking technologies?
Yes. We use essential cookies for functionality and analytics cookies to understand usage. You can manage preferences through your browser settings or our cookie banner.
Do we offer artificial intelligence-based products?
Yes. Guild is an AI-powered integration and orchestration platform. When you use our AI features, we may send limited data to third-party AI models to enable intelligent automation and cross-system assistance. All processing complies with our agreements and this Privacy Policy.
Is your information transferred internationally?
Guild is operated from the United States. We use Standard Contractual Clauses and other appropriate safeguards for transfers outside the EEA, UK, and Switzerland.
How long do we keep your information?
We retain your data only as long as necessary to provide the service or fulfill legal obligations. When you delete your account, we delete or anonymize your personal data within a reasonable timeframe.
How do we keep your information safe?
We implement appropriate technical and organizational security measures. However, no system is completely secure, and we cannot guarantee absolute security.
Do we collect information from minors?
Guild is not intended for individuals under 18. We do not knowingly collect data from minors. If we discover we have done so, we will delete it promptly.
What are your privacy rights?
You have the right to:
Access, correct, or delete your personal data
Object to or restrict processing
Withdraw consent where applicable
Data portability (where technically feasible)
To exercise these rights, contact us at privacy@guild.com.
Do United States residents have specific privacy rights?
Yes. Depending on your state (California, Colorado, Virginia, etc.), you may have additional rights regarding the sale or sharing of personal information. We do not sell your personal data.
How do we make updates to this notice?
We may update this Privacy Policy from time to time. Material changes will be notified via email or in-app notice.
How can you contact us?
Guild Email: privacy@guild.com
This Privacy Policy is a fictional example created for the Guild Framer template. It is not real legal advice and should not be used as-is. Please replace it with your own privacy policy written by a lawyer and adapted to your product and jurisdiction.